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Pure Events Pure Action Sports Team

10624 Kemper Court

Fredericksburg 22407

540-295-2081

SERVICES

Customer Service

We want you to have the best possible shopping experience. If you have any questions, please contact us and a representative will be happy to assist you with your transaction.

Pure Action Sports

Telephone Support & Orders

10am - 6pm Monday - Friday, EST
10am - 4pm Saturday, Closed Sunday

540-295-2081
Note: Limited Phone Support on Saturday

Pure Action Sports

Orders

You can view your order by clicking on the "My Account" tab at the top of any page, and signing in to view your order history. You can also call or email us to check status of your order.

Pure Action Sports

Customer Service

If you are not satisfied with your purchase you can return it for a full refund of either Store Credit or refund using your original method of payment. Refunds will be provided as 100% of the original purchase price less the shipping expense we incurred getting the product to you.

Please contact us and request an RMA Number at 540.295.2081 for any eligible item.

Write your RMA number on the box and include on receipt, and ship your order back to:
Pure ASC/Returns
10624 Kemper Court
Fredericksburg, VA 22407


All products returned must be in new, unused condition with all packaging and tags included. Once the items are worn or tags are removed we are unable to take them back. Eligible returns or exchanges must be arranged within 30 calendar days from shipping date. The return or exchange must be shipped back to Pure Action Sports Company within 10 business days from receipt of RA#. We reserve the right to apply a restocking fee when the item in question does not meet our return criteria. An example of this would be missing or damaged packaging and or abuse of the return policy by ordering multiples of the same item in varying sizes.

No returns on Surfboards, wakesurf boards, or custom orders.

No returns on items purchased from our wholesale retailers (must be an online purchase).

Pure Action Sports

Warranty

No warranty, written or implied is made on any products made or sold by Pure Action Sports Company, LLC. Descriptions given by Pure ASC as to function are for reference only and are not a guarantee. Pure ASC cannot assume any responsibility for personal injury, labor or other injury arising out of the use of any product manufactured or sold. Pure ASC shall not, under any circumstances, be liable for any special, incidental or consequential damages, including but not limited to damage or loss of goods or claims of customers of the purchaser which may arise and or result from the sale, installation or use of these products. By purchasing or installing the product, the purchaser agrees to all of these terms.

Pure Action Sports

Gift Cards

We offer gift cards in any dollar amount. Please note - gift cards are non-refundable/non-transferable, and must be used within 1 year from date of purchase. Contact us to place your gift card order.

Pure Action Sports

Privacy and Security

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View Privacy Policy.

Pure Action Sports

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